Print This Page The Rating System Letter grades A, B, C, D or F (no +/-) A - Truly Extraordinary, Spectacular, Nearly Perfect B - Above Average to Very Good, but not Extraordinary C - Acceptable, Average, Satisfactory, Okay .................((C is NOT a "bad" grade at all) D - Below Average, Needs Work or Attention F - Dismal, Rotten, Truly Pathetic, Total Failure  on these six criteria (in order)

Food

Service

Atmosphere

Cleanliness

Hospitality

Value

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EXAMPLE AABAAC Giacomo Francais CDCFDD Sam's Seafood Shack

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Food	.		Presentation, taste, quality, quantity, etc., without regard to price or value A = gourmet quality, near perfection B = above average to very good, but not quite gourmet quality
Service			The service at your table (or behind a counter, if there's no table service) Knowledgeable, efficient, attentive, personable, etc.
Atmosphere			"Ambience," location, setting, view, decor, elegance, comfort, lighting, temperature, noise level, etc. A = "WOW!!!!"  Gorgeous AND comfortable
Cleanliness			To the extent you were able to observe it (including employee hygiene) A = positively immaculate, spotless B = some extra effort is apparent C = adequately clean, average D = needs improvement, but not health-threatening F = call the health department RIGHT NOW!
Hospitality			"Customer-friendliness," amenities and policies (e.g., phone manners, complaint and feedback handling, parking, disabled access, child menus, child seating, etc.)  How well do they treat their customers? A = like royalty or family B = better than average C = adequate, okay, average D = needs improvement F = "Give us your money and get the heck outa here"
Value			The total dining experience for the price, "bang for the buck" A = extremely good value, WAY underpriced - "How can they stay in business when they charge so little?" B = a good deal, somewhat underpriced C = fairly/reasonably priced D = somewhat overpriced F = WAY overpriced, virtually a ripoff